Help & Support Centre
Welcome to our Help Centre! Find quick answers to common questions about your orders, shipping, and custom designs below.
Is my payment secure?
Yes. Our online store is powered by WordPress and WooCommerce, utilizing industry-standard SSL encryption. Your payment details are processed securely and are never stored on our website.
🚚 Shipping & Delivery
How long will it take to get my order?
Because our items are printed to order, your delivery time consists of production time + shipping time:
- Production Time: It typically takes 2–5 business days to print and pack your items.
- Shipping Time: Once dispatched, standard shipping generally takes 3–7 business days depending on your location. Express shipping options are available at checkout.
Can I track my order?
Yes! As soon as your order is printed and posted, we will email you a tracking link so you can follow its journey.
🎨 Artwork & Customisation
What file formats do you accept for custom designs?
To ensure the highest quality print, we recommend uploading your artwork as a high-resolution (300 DPI) PNG file with a transparent background if possible. We also accept standard .PSD, and high-quality .JPG files.
Will my printed item look exactly like the screen mockup?
Our mockups are a digital representation of the final product. While we use top-tier printing technology to match colours as closely as possible, slight variations can occur between digital screens and physical prints on fabrics or ceramic surfaces.
🔄 Orders, Returns & Cancellations
Can I change or cancel my order?
If you need to change your shipping address or correct a design error, please contact us within 2 hours of placing your order. Once an item has entered our printing production queue, we are unfortunately unable to cancel or alter it.
What is your return policy?
- Custom Printed Items: Because these are custom-made specifically for you, we cannot accept returns for change of mind or incorrect size selection. Please review our sizing charts carefully before purchasing.
- Damaged or Faulty Items: If your item arrives damaged, misprinted, or broken during transport, please contact us immediately with a photo of the issue, and we will arrange a replacement or refund straight away.
🧼 Product Care
How do I care for my printed items?
- Shirts: Wash inside out in cold water. Do not tumble dry or iron directly over the print.
- Cups/Mugs: Our printed cups are microwave safe. To keep the print vibrant for years to come, we recommend gentle hand-washing, though they are top-rack dishwasher safe.
- Bar Mats: Gently hand wash or wipe down with a damp cloth and mild detergent. Allow to air dry flat.
✉️ Still Need Help?
Can’t find the answer you’re looking for? Reach out to our team!
- Email Us: chevelle@kranked.com.au